Equipment Service Technician

Equipment Service Technician 

France, Crolles (Onsite working required)

MUST SPEAK FRENCH

Provide first-line support in key operational activities such as installation, commissioning, maintenance, and troubleshooting of technical equipment. The technician plays a critical role in ensuring safety, quality, and high levels of customer satisfaction while actively developing technical skills and contributing to a collaborative team environment.

Key Responsibilities:

• Independently perform installation, commissioning, maintenance, and troubleshooting tasks.
• Achieve a First-Time Fix Rate (FTFR) of over 95% while maintaining high customer satisfaction.
• Maintain accurate records using operational and service management tools.
• Configure, operate, and perform basic analysis using system software.
• Conduct basic fault-finding and escalate complex issues within agreed timelines and SLAs.
• Follow and promote health, safety, and environmental (HSE) best practices.
• Produce clear, concise service reports and submit operational data.
• Utilize internal processes and escalation channels as needed.

Required Skills and Experience:

• Degree or formal qualification in mechanical, electromechanical, or electronic disciplines.
• Prior field service experience in a related or technical industry.
• Strong customer orientation and ability to align with internal procedures.
• Self-driven with good problem-solving and escalation judgment.
• Team player with mentoring capability.
• Good verbal and written communication in both local language and English.
• Ability to read technical drawings and use relevant software tools.